In today’s modern world, Information Technology is at the core of every organization. The new version of Information Technology Infrastructure Library, named, ITIL 4 was released in February 2019. The level provides the professionals with the acknowledgment of various paths to certification. The update will allow ITIL to reflect the complex environment and new ways of emerging best practices. The skills required while working for any business are not only essential for ITSM professionals but individuals working in the digital transformation world as well. ITIL Certification in Bangalore will evolve to provide end to end IT model covering the sustaining delivery of teach-enabled services.
Key differences between ITIL 3 and ITIL 4
The different points that distinguish the new version, ITIL 4 from ITIL 3 are the inclusion of new material and additional best services on integration. The new version, ITIL 4 encourages fewer silos, facilitate communication, increase collaboration across the entire organization, and the integration into ITSM strategies. ITIL 4 is well-designed to be flexible and more customizable. The ITIL 4 empowers a more holistic view of IT service management.
ITIL 4 focuses on the outcomes, management risks, concepts of costs, and value. In ITIL version 3, processes refer to an as fundamental part of the ITIL 4 framework. The architecture of ITIL is expanded in the new version and it considers other elements like roles, resources, and skills. The best practices described in ITIL new version 4, will maintain the importance provided by the ITIL 3 practices. The framework of the new version will reinforce a non-siloed and flexible approach for the application of ITIL certification. The general principles of the ITIL 4 to build on a good selection of ideas involve:
- Optimize and automate
- Focus on value
- Progress iteratively with feedback
- Start where you are
- Think and then work holistically
- Collaborate and promote visibility
- Keep it practical and simple
ITIL 4 is considered to be a refinement of ITIL 3 which reflects changes in the corporate culture. The teamwork plus communication are offered additional weight in the new version. Along with it, the new version helps in integrating IT into the overall business structure.
Why ITIL 4? What is the purpose of the new version?
ITIL gets used by any organization that wants to align its requirements with better Information Technology services. ITIL 4, that is, a new version helps organizations conduct efficient risk management, foster better cost-effective practices, improve customer relations, and create a dynamic IT environment. The professionals can evolve and grow freely by getting acknowledged with ITIL 4. ITIL certification course uses new tools or techniques to bring IT management services to the next level of effectiveness as well as efficiency. The purpose of ITIL 4 with other existing methods addresses one of the bigger user complaints about past versions.
- Holistic approach
ITIL 4 empowers a holistic approach by properly defining dimensions of service management. The functions redefined are collectively critical to the efficient and effective facilitation of value for stakeholders as well as customers in the form of services and products. The new version considers critical elements that involve organizations, partners, information and technology, suppliers, people, and many more. ITIL version 4 value processes and streams, all of which are not only relevant to IT best practices but to IT service management as well.
- Service value chain
The service value chain is incorporated with a service value system which is the set of interconnected activities. It provides an efficient operating model for the delivery, creation, and continual improvement of management services. It allows an industry or organization to define many variants perfectly as value streams. ITIL course 3 service lifecycle is one such influencing example that highlights the importance of the new version. The service value chain can be adapted to various approaches that are flexible as well as include product-focused delivery teams. The adaptability of the service value chain allows organizations to react to the changing needs of their stakeholders in the efficient or effective ways.
- Service value system
ITIL provides end to end value delivery along with the best services. The main focus of the new version is on the co-creation of the value through service relationship. The updated framework of ITIL focuses on the co-creation framework with the service value system. The efficient service value system represents how different activities or components can work together. The professionals get a chance to facilitate value creation through IT best practices in any organization. In ITIL version 4, the customers act as a vital element in the process of creating value.
How is ITIL new version different from ITIL 3?
There are some points of differences that make ITIL 4 better fit into the ‘IT best practices’. The introduction of the service value system, value streams, and the relabeling of functions as ‘best practices’ has made ITIL 4 vital. The ITIL 4 certification scheme consists of the following levels:
- ITIL Foundation level
- ITIL Specialist modules
- ITIL Strategist
- ITIL Leader
- ITIL Master
One of the main characteristics of the ITIL new version certification scheme is that it is now formed by two different streams, namely ITIL MP (ITIL Managing Professional) and ITIL SL (ITIL Strategic Leader). These two designation streams are intended to offer end-leaders with high clarity about how and where they can set skills apart from peers. The two designation streams in the new version are made up of five modules.
- Guiding principles: The efficient ITIL guiding principles, introduced in ITIL Practitioner will be kept at the core of ITIL version 4. The guiding principles will guide organizations in their work as they adopt a framework across the organization. The professionals can adapt ITIL guidance to circumstances and specific needs which include continual improvements at all levels.
- New ways to start work: The new version of ITIL will reflect other service management approaches and integrate with innovative ways of working. It will provide the professionals with the flexibility needed to adapt and adopt what is relevant to the organization while reinforcing the fundamentals to deliver IT service management. All of the essential sets required in service management get facilitated with ITIL v 4. The new version of ITIL certification is a truly integrated model in terms of digital service management.
The main purpose of ITIL version 4 is to offer organizations with comprehensive guidance for the management of IT in the modern service economy. ITIL’s new version presents 34 practices as the set of organizational resources designed for accomplishing an objective. The ITIL 4 model can be used at all levels of the organization.