Whether you own your own rig or are driving a company truck, maintenance is key to your success. The truck you’re driving, after all, is the source of your livelihood.
It doesn’t matter if you’ve broken down or are simply taking your truck in for routine maintenance, you need to choose a truck repair service wisely. You can’t trust just anyone with your rig. A simple mistake or error on their end could affect your safety, your job performance, and your bottom dollar.
Keep reading for everything you need to know about how to vet semi truck repair shops.
First, understand that diesel engine repair and maintenance is a complex field. Every engine is designed differently and any number of issues can create the same problem. When choosing a truck repair service, you need to find one that has plenty of experience.
Ideally, someone in the shop should have experience working on your type of engine. They should also offer other big rig services. They should be able to service your air brakes, air compressors, tires, and everything else in between.
2. Credentials and Insurance
Next, make sure the semi-truck repair shop is licensed and insured. Their license is proof that they are legally qualified to perform big rig services in that city and state. You don’t want any free-agents with no certifications working on your truck.
Just as importantly, they need to be insured. If something goes wrong, during or after their service, you need to know you’ll be covered financially.
3. Customer Reviews
Don’t discount customer reviews and testimonials. Find websites and social media pages of potential shops to see if they publish customer reviews. It’s important to see what other people have to say about their services.
You can also use Google to find Google Reviews of various auto body shops or mechanics. This will also give you more insight into their specific specialities. For example, some companies, like CSI Collision Specialist, specialize in bodywork and collision repair.
Next, when finding the right truck repair service, pay attention to pricing. You don’t want to pay more than is necessary for basic repairs and maintenance.
However, you also shouldn’t fall into the habit of automatically opting for the cheapest option. You often get what you pay for. A less expensive repair shop may not have the experience or expertise you require.
Use your best judgment to balance cost-effectiveness with skill and quality workmanship.
5. Customer Service
Finally, as a customer, you’re entitled to be treated well. Sadly, not al business owners have come to understand this concept.
You don’t owe any particular truck repair shop your patronage. If they don’t value you as a customer, go somewhere else. Aside from quality work, they should focus on exceptional customer service in terms of communication, timeliness, and respect.
Do You Need a Truck Repair Service?
Our blog is dedicating to helping people like you in the trucking community. This line of work isn’t always easy, but it is a way of life. We work hard to improve that way of life for you and all the other hardworking people on the road.
Check out some of our other articles for more information on finding a truck repair service, driving tips, trucking history, and more. Stay safe out there!