To start things off, you may need to install a driver in order for your computer to communicate with the Zeo charge dock. Download the driver, then install it by double-clicking the file once it has finished downloading.
*Note: sometimes this driver is pre-installed on your computer, so don’t worry if your computer tells you that it is already installed..
Using the MiniUSB-to-USB cable included in your Zeo Mobile packaging, plug your charge dock into your computer and place your headband on the dock.

After you placed your headband on the dock, make sure the charge light is blinking (to indicate that the headband is securely on the dock).
Open the zeo-headband-programmer wizard (that you installed in the last step), then follow its instructions to update your headband firmware.
