RETURNS & 30 DAY MONEY BACK GUARANTEE
Zeo, Inc. ("Zeo") offers a 30-day money back guarantee for its Zeo® Sleep Manager™ sleep management devices (some of which were formerly known as Personal Sleep Coach). This offer does not include any Zeo accessories, sold separately, or any non-Zeo branded merchandise that was purchased at www.myzeo.com , nor does it include any Zeo Sleep Manager devices purchased from anywhere other than from www.myzeo.com. You may return your Zeo Sleep Management device, for any reason, within 30 days from the date of shipment and receive a full refund, less the initial shipping costs. All returns must reference a Return Material Authorization ("RMA") number. For details about how to return your Zeo Sleep Management device, please visit our customer support site at www.myZeo.com/support.
Returned merchandise must include all original, in package, accessories, literature, documentation and packaging in the same saleable condition in which it was received by you. Refunds for returns will only cover the purchase price and any sales taxes charged. Refunds will be processed within 30 days of receipt of your returned product, in the same form of payment as your original purchase. Refunds will not be made for any shipping and handling charges. Damaged merchandise, cosmetically or otherwise, may be subject to a restocking fee equal to 30% of the price paid (not including taxes). You are responsible for and must prepay all return shipping charges and shall assume all risk of all loss or damage to the product while in transit to Zeo. Merchandise must be received by Zeo within 14 days after issuance of the RMA. Zeo retains the right to refuse delivery of merchandise returned without a valid RMA number or merchandise received greater than 14 days subsequent to issuance of the RMA.
ONE YEAR LIMITED WARRANTY
Zeo, Inc. warrants its Zeo Sleep Management systems - specifically the bedside display or charge dock and plastic headband electronics pod - (the "Product") against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of purchase by the original purchaser ("Warranty Period"). Under this Limited Warranty, if a defect arises and a valid claim is received by Zeo, Inc. within the Warranty Period, at its option and to the extent permitted by law, Zeo, Inc. will either (1) repair the Product at no charge, using new or refurbished replacement parts, or (2) exchange the Product for a new or refurbished product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. A replacement Product or part assumes the remaining warranty of the original Product or ninety (90) days from the date of replacement or repair, whichever is longer. When a Product or part of the Product is exchanged as part of warranty service, any replacement item becomes your property and replaced item becomes Zeo, Inc.'s property. Parts provided by Zeo, Inc. must be used in Products for which warranty service is claimed. When a Product receives warranty service, Zeo, Inc. at its option may supply to the consumer a new sensor pad and headband strap in addition to repairing or replacing the defect. Zeo, Inc. reserves the right to subcontract the product warranty services to be provided hereunder to qualified third parties.
Obtaining Warranty Service Please contact Customer Support for specific instructions about how to obtain warranty service for your device. You will need to provide your Product serial number. In general, you will need to deliver your Product, including all components, postage paid, in either its original packaging or in equally protective packaging to the address specified by Customer Service. Please note, international shipments will be made to the same country as your original purchase.
Before you deliver your Product for warranty service, it is your responsibility to back up any data you may have stored or preserved on your Product by uploading your data to your myZeo account. It is possible that such data will be lost or reformatted during service, and Zeo, Inc. will not be responsible for any such damage or loss.
Limitations This Limited Warranty does not apply to consumables in the Product, specifically the memory card and card reader for the Zeo Sleep Manager Bedside, or the sensor pad and headband strap for any of the Zeo Sleep Management systems. This Limited Warranty does not apply to a Product or part of the Product that has been altered or modified by anyone who is not a representative of Zeo, Inc. In addition, this Limited Warranty does not apply to damage caused by: (a) use with non-Zeo, Inc. products; (b) theft, vandalism, accident, abuse, misuse, flood, fire, earthquake, or other external causes; (c) operating the Product outside the permitted or intended uses described by Zeo, Inc., (d) improper voltage or power supply; or (e) service (including upgrades and expansions) performed by anyone who is not a representative of Zeo, Inc.
This Limited Warranty is not transferable. TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, ORAL OR WRITTEN, EXPRESS, IMPLIED OR STATUTORY. ZEO, INC. MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY US IN OUR SOLE DISCRETION. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.
For warranty service inquiries, please contact Customer Support.
Copyright 2011 Zeo, Inc. All Rights Reserved. Zeo, Zeo Sleep Manager, myZeo, SoftWave, SmartWake, and the Zeo logo, are trademarks of Zeo, Inc. SD logo is a trademark of the SD Card Association.