Date and time problems after latest Zeo...

Jim Malnati's picture
published by Jim Malnati on Sat, 03/10/2012 - 16:57
English

I upgraded to iOS 5.1 and the latest Zeo app. The times are not accurate (in my case, in CST, they are 2 hours earlier than they should be: the time zone is defaulted to PST)? Worse (in my view) is that I have two data sets for March 7th when one was actually recorded on the 8th. Last night (March 9th) the data was recorded as having occurred on March 8th. Thanks in advance for addressing these time and date issues!

Forums:

Martin L. (not verified)

Mon, 03/12/2012 - 17:21

Hi ! I have the same problems with my Zeo mobile. iPhone 4, latest App, new firmware of the headband.
The problems started around march 4th - not combined with the iOS update.
My Zeo records the sleep but with a wrong time adn a wrong date (2 days behind actual date!).
SmartWake works fine, but the recorded sleep does not match time/date.
I already rebooted the headband - nothing changed.
I think the iOS App has severe issues since the latest updates,

B Fuldner (not verified)

Wed, 03/14/2012 - 08:45

I've had similar problems time and date problems to Jim Mainati.

James Malnati (not verified)

Wed, 03/14/2012 - 18:29

The following (excellent) advice from Zeo Support solved my problem:

Unfortunately, we have identified this as a problem that occurs when the headband does not have a solid Bluetooth connection to your device, and then uses the most recently stored time in its own memory.
To resolve this issue, open the Zeo Mobile app. Go to Settings>Help>Diagnostics>Sync Headband Time. Then tap on "Force Headband Time Sync". This will automatically adjust sleep data that has been previously recorded with the incorrect date or time and will adjust the time stored in the headband to match the time showing on your device.
To prevent this from happening in the future, please make sure to launch the app prior to removing the headband from the dock. After removing the headband from the dock, please wait at least 30 seconds before putting the headband on, to make sure the time sync occurs before you begin tracking your sleep.
In regards to the incorrect times on your sleep data, if you would like to provide me with the following information, I can have our engineering team adjust your sleep data:
1. Email address associated with your mySleep account.
2. Dates of the incorrect sleep data
3. Dates of what the data should be and approximate times that you started tracking for those nights.
The Zeo Mobile app is designed to automatically sync to your mySleep account. However, if it has not already done so, there are a few things you can try to force it to sync.
1. In the Zeo Mobile app, go to Settings>Account. If you have not already logged in to your account, please do so now. Please tap on "Account". This should force the app to sync again with your mySleep account.
2. While in the Zeo Mobile app, go out to your home screen. Then double click the menu button. This will bring up your apps running in the background. Press and hold the Zeo icon and then tap the minus sign. Re-launch the app.
3. Reboot your device and then open the Zeo app. This should have also reset your connection and force the data upload.
For additional instructions, please go here: http://www.myzeo.com/sleep/blog/zeo-mobile-and-ios-5-syncing-your-data

DJ (not verified)

Thu, 03/15/2012 - 20:02

This happened to me after I upgraded the mobile software to v1.7.1 (155). To fix, Go to Settings -> Help -> Diagnostics -> Sync Headband Time. As far as I can tell, this is not documented well if at all.

SteveSG (not verified)

Sat, 03/17/2012 - 00:16

I've encountered similar issue. Except the dates are off by several months (Nov 2011). I've reset the headband and also did firmware update - same issue happened again.

Anonymous (not verified)

Sun, 03/18/2012 - 08:27

Same for me, AM is now PM and 1 hour difference, what should I do?
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