In the past few days, we’ve gotten a number of tweets about issues some of our users are having with their Zeo Mobile for iPhone.
Like this one:
When we investigated further, this is what you reported back:
I am having trouble connecting the two (online account & iPhone software). I'm using the iPhone app "Zeo" (iOS 5.0 on Iphone 4S). I couldn't set up an account via the app--gave me an error message so I went and set up an account via the computer and tried to login via the iPhone app, but all it does is goes on an endless loop of, I'm assuming, trying to connect. -@joshbobb
Frowny face indeed.
But fear not, iPhone Zeo users! Our dev team saw the tweets and started working on a fix to the data sync and account issue - and I'm happy to report that we now have one.
I'm going to walk you through 4 steps (with pictures!) of what you need to do in order to view your data – and confirm that the app is indeed, syncing it with mysleep.myzeo.com
What you’ll need
What you might need (for Optional Step 4)
Step 1: Make sure you are logged into your account via the “Zeo” app by clicking on “Settings” in the app.
If you're screen looks like this, tap "Sync with myZeo.com", log in ------> And you'll be all set.
Step 2: Shut down “Zeo” app.
To shut it down, first “background it” by hitting the home button once – which will pull up the home screen - then access the multi-task bar on the phone by quickly pressing the home button twice.
A popup menu then appears and shows all the background apps the iPhone has in memory. Items are displayed 4 at a time so make sure to scroll to the right to see all open apps.
In order to manage background apps, press down on one of the apps until a red circle with a minus sign appears. Users should tap the minus sign at the top left corner of each app to close it.
Dev Team Note: Due to the fact that the “Zeo” app runs for 6+ hours each day collecting data, we strongly recommend closing all other apps when using the Zeo sleep manager app as well.
When done, press the Home button to return to the main screen and move to Step 3.
Step 3: Reopen the “Zeo” app.
When you reopen the Zeo app you should see the spinning wheel on the top status bar. When the spinning wheel stops your data should be uploaded to the mySleep.myZeo.com website.
Note: if you are not connected to the Internet, the spinning may not appear. If you have problems check your network connection and try again. If you’re having network connections, power cycling (re: restarting) your phone can help resolve this issue.
Step 4: Trust but Verify. (Optional)
To log in, enter the same email and password you used to sign in on the “Zeo” app
Once in the app, hit the refresh button on the bottom left corner of the screen; you should now be able to see the data that you just uploaded via the original “Zeo” app.
Keep in mind that you’ll still be able to see all nights of data captured with the “Zeo” app in the app itself – that stuff doesn’t go away once it syncs to mySleep.myZeo.com. Also, you'll only need the “myZeo” app to verify that the sync happened - if that's something you, indeed, want to verify.
As always, big thanks for letting us know how things are going on your end. Our Dev team is keeping their eyes open for your comments as they come in. For Twitter users, adding #zeodev to any tweet will really catch their attention!
Remember, we’re here to help you get a better night’s sleep, so keep us posted about what you need!