When is data sync'ed from iPhone/iPad?

published by BernrdJL on Sat, 10/29/2011 - 07:00
English

 

After trying your iPhone/iPad app, we noticed in the morning the data from the night before is not showing up on our chart.  The app said it would sync with the on-line database but does not say when.

Data from the previous days is there but we don't know when it gets there or how to tell the app to go ahead and sync now.

Is there a way to make the app sync when we get up in the morning?

Any help is appreciated.

Thanks

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JoseN (not verified)

Sun, 10/30/2011 - 21:16

I'd be extremely interested in the response to this question. In specific, what triggers an upload to the website? Connecting through iTunes? Thanks.

MADR

Sat, 12/15/2012 - 17:09

Last night was my first ... initial problems include not recording all night and data was not uploaded to the website. I am registered and have read all comments with regard to both problems. I will try tonight to record my data on the headband and then import my data in the morning to see if everything imports smoothly to the iphone 4s.

Any suggestions about how to get the data to upload will be appreciated.

Derek@Zeo's picture

Derek@Zeo

Wed, 11/02/2011 - 15:36

Hi again, BernrdJL.

The app attempts to sync data anytime one of these three things happen:

  1. Whenever you hit "Stop Tracking".
  2. Whenever the app is opened after the app was "hard closed" (either caused by turning the phone off, or by closing the app from the multi-tasking menu).
  3. Whenever you login to your account.
Please let me know if any of these aren't working properly for you and we'll take a look at your data to see what's going on.
 
Thanks for reaching out!

Harald Striepe

Thu, 11/10/2011 - 09:32

This looks like a small amount of data, so it should not take long, unless there is a lot of negotiation overhead with the web app. I noticed that I lag at least one day. This is annoying, because I also like to fill in the log, while I am still fresh.

Perhaps a confirmation as well as a manual push option might be useful?

BernrdJL

Sat, 11/05/2011 - 08:07

Derek, thanks for the quick follow-up. 

[Ed.Note:  Wish there was a way to get notified when a response comes in, it took me awhile to even find my question again.]

We will monitor this.  It would appear the "Stop Tracking" did not work since that is what prompted this message in the first place.  The phone is connected to the network and when I pressed "Stop Tracking", got dressed, check the website from another machine, the data was definitely not there. 

It did later show up.  At this writing, all the information for every night is there.  So maybe there was some anomaly.  We will report back after our next go.

Thanks again for the great response.

Andi@Zeo's picture

Andi@Zeo

Tue, 11/08/2011 - 18:29

Bernard,

We're working on getting email notice set up so that if someone replies to your comment (or posts in a forum thread that you're following), you'll know. 

In the mean time, please accept my apologies for the incoinvenience.

Richard Kumpis

Tue, 11/08/2011 - 09:38

It uploaded the first 2 nights, but not the last 2 I have used it. I have signed out and signed back in, but I only get the twirly working icon. After about 10min I just hit the back button to get out.

The only way was to hard close the app and reopen it.

Richard

 

 

Sebastien Chailley

Thu, 11/10/2011 - 00:06

But this time, like Richard, I only get the twirly working icon... and no connection to the website

Sébastien

Krzysztof Zaborowski

Sat, 11/12/2011 - 09:31

Same problem here, What would really help if we could have manual sync button somewhere in the app. As for now I can't sync data between my iphone and site. I have tried from home and my office and it always takes 10 min to perform it.